Some users may find that ElectricalOM closes on its own without an error message, sometimes after freezing for a few seconds. It may not happen at the same step each time.
The cause is under investigation. From version 2026.10.27.01, ElectricalOM records what happens when it closes this way, so that it can be sent to MODECSOFT support.
Install ElectricalOM 2026.10.27.01 or later, then send a crash report each time ElectricalOM closes without a message:
The report contains the ElectricalOM version, the serial number, the licence holder and computer name, the Windows version and processor, ElectricalOM's crash logs, the Windows event log entries for ElectricalOM from the last 30 days, the newest crash dump and your note.
Note:
A crash dump is a snapshot of ElectricalOM's memory at the moment it closed, so it may include parts of the project that was open.
By default, Windows writes a small crash dump of a few MB. If support asks for a full crash dump:
Note:
A full crash dump is about the size of ElectricalOM's memory use in Task Manager, often a few hundred MB; Windows keeps only the newest three. The setting applies to the whole computer, so it needs administrator permission; on managed computers, ask your IT administrator. Installing a new version of ElectricalOM turns full crash dumps off again.
E-mail the files in these two folders to helpdesk@modecsoft.com. Paste each path into the File Explorer address bar and press Enter:
Crash recording does not slow ElectricalOM down; nothing runs until ElectricalOM closes because of an error. Nothing is sent until you click Send.